Accounting and Payoffs
Rules, Legalities, Terms of Service
Registration and Personal Information / Settings
All About OpenOrders
Revisions and Rejections
Communicating with Clients
Where can I find orders (OpenOrders)? How do I get started?
Click on the “Assignments” tab and the “show orders” sub-tab.
You can either search the order catalog by category or find specific topics of interest via the search function. Choose any order to see a detailed description. If you wish to accept the order, click on “I would like to write this article,” if not click on “I do not want to write this article.” You have 10 minutes to accept the order. If you do not accept the order within 10 minutes, the system will time out and release the article back to the pool.
Clicking on “I do not want to write this article” will return you to the order list. You can view an order twice. If you cancel out of an order a second time, you will not be able to see that order again.
When you accept an order, you will be taken to the submission page automatically. You can input your article directly, or use your favorite word processor (highly recommended) and copy-paste your article.
How do I submit a finished article?
When you log in, you should see a submission screen with a large text field. Copy-paste your article from a word processor or type directly in the field. You can import formatting from MS Word. Click on the clipboard icon in the submission box header to include your formatting.
Give your article an appropriate title. If the client has asked for a specific title, please use the given title.
Proofread your work for any mistakes. You can only receive the best possible rating with flawless articles. Run a final spell-check. Google's toolbar has a spell-check function that works on our text field.
Now click on the button “save text and count words.” If the word count meets the required minimum, you will see the button “release text” at the bottom of the page. Click on it and the text will be sent to the client.
Your article has been submitted and cannot be altered unless Textbroker or the client ask for a revision.
You can check the status of your article in your statistics. First, it will be checked for any copyright infringements. If our automatic system notices similarities to other works online or in our database (articles that you’ve previously submitted), our editorial team will check your submission manually. If the text is too similar, we will ask you to revise the article. If no violations are detected, the article is forwarded to the client.
The client can then accept the article or send it back for revision. If he fails to take action within 3 days, the article will automatically be accepted by Textbroker on the fourth day.
After a client receives a revised article, he can accept, decline, or ask for another revision. Rejections will be evaluated by Textbroker and then either accepted or rejected. We try to make a fair and accurate judgment of whether the article fits the work requested for the quality level ordered as well as if revision instructions were followed. If an article meets the order, we will side with the author. If the client’s requests were not met, we will side with the client. Both authors and clients are valued at our company, and we want to be fair to all parties. If you have any questions about an article or order instructions, please use our messaging system to contact the client.
In over 99.5% of the cases, the client accepts the article directly or after one revision.
Upon article acceptance, the earnings are transferred to your Textbroker account.
The final step is when our editors evaluate your article on spelling, grammar, style and tone. Please be patient with your evaluations.
How long does the client have to make a decision on my article?
The client has three days to accept, refuse or send your article back for revision. If your article is caught by our plagiarism filter, the proceedings can be prolonged for up to two days. If the client does not respond within three days, the article will automatically be accepted on the fourth day, and your account will be credited.
I'm ready to submit but don't see where I can. What happened?
When you first open an order, you are previewing it. Merely opening the order does not mean you accept the order. You have 10 minutes to make a decision to accept or reject the order.
If you accept the article within 10 minutes, you will automatically see a submission screen with a large text field. If you do not see this screen and return to the OpenOrder list, you did not successfully accept the article.
If you do not decide within 10 minutes, the order returns to the OpenOrder list and all authors can view it.
When you see the submission screen, please note the deadline at the top of the screen. You have until the deadline to submit your article. If you do not submit within the deadline, the article will return to the author pool for another author to complete.
In the future, please decide quickly whether you want to write an article and accept the article. Please do not start to write or research until you have accepted the article and see the submission page with the large text field. When you see the large text field, ensure that you submit before time runs out.
Can I write content offline?
Yes, that is no problem and is highly recommended. The order stays in your account until deadline. However, reassure yourself that you have accepted the order correctly. If you see the final submission screen, you have correctly accepted the order.
Do not click on “cancel order.” This will return the order to the pool and your work will not be accepted.
To write an assignment offline, choose the order, accept it and then simply close or hide the browser window.
The next time you log on to your Textbroker account, you will find this assignment in your menu under ”show orders” unless you have missed your submission deadline.
Is my order lost when I close the browser?
No! The order stays in your account until deadline. However, reassure yourself that you have accepted the order correctly. If you see the final submission screen, you have correctly accepted the order.
Do not click on the button “cancel process.” If you do, the order will return to the pool and your work will not be accepted.
I am always shown the previous order when I want to select an “OpenOrder”.
If you do not wish to write an order, click on “write another text” or “cancel process.” Only then is the assignment released to the order pool, and you can choose a different assignment.
What is the significance of this order...? What does the client mean by…?
Unfortunately, Textbroker can not give any answers to content, style or meaning questions. Please contact the client via Textbroker's messaging function to resolve these types of questions.
Can I accept an OpenOrder a second time if the writing or revision deadline has been exceeded?
If the order has not been chosen by another author, you can accept the same order once more. A third time is not possible.
Can I accept an OpenOrder a second time if I accidentally canceled the assignment?
If the order has not been chosen by another author, you can accept the same order once more. A third time is not possible.
Does canceling an accepted assignment hurt my rating?
No, canceling an order has no negative effects whatsoever on your profile and will not be shown to any other clients.
Do I receive a confirmation when being assigned a new DirectOrder?
Yes, you will immediately be notified by e-mail. Please ensure that your stated e-mail address is correct and that you have email@example.com on your safe list.
How do I know if a client requests a revision of an article?
You will immediately be notified by e-mail. Please ensure that your e-mail address is correct and that you have firstname.lastname@example.org on your safe list. There are two types of revision requests: one from Textbroker and one from the client. Revision requests from Textbroker are usually due to duplicate material. Client requests can cover anything and include the word "client" in the subject line.
How long do I have to revise an article after a client has requested a revision?
You have 24 hours to send back the revised article after receiving the notice via e-mail.
Important! If the revision is not completed within this time frame, you lose the order and it will be open to all authors again. You will not receive any compensation for your work. If you're lucky, the article hasn't been picked up by another author and you can complete the revision. Please check your e-mail on a regular basis to avoid losing revision opportunities.
How often can a client ask for revisions?
A client can ask for as many revisions as necessary. Please do your best to accommodate legitimate changes that refer to the initially stated assignment. Should you feel a client is abusing this option, please contact support.
Please note that you only have 24 hours to complete and send back the revised article. If you miss this deadline, the order is sent back to the pool for all authors.
When and how often are articles rejected? What happens then?
A client can only reject an article if:
-There are one or more failures to comply with the originally stated assignment.
-The author failed to fulfill certain criteria stated in the order
-The quality level of the article did not meet the level ordered
Rejections occur in less than 0.5% of all orders. A client cannot reject an article on the first draft. You will receive a revision request before the client can reject the article.
Rejections are monitored by Textbroker and can be declined by Textbroker. This leads to acceptance and compensation of the article in favor of the author.
On the other hand, if the text is rejected, the author retains the rights to the article and is not paid. Textbroker has the option to assign an appropriate article rating. In the worst case, the article receives 0 points. A neutral rating does not have any negative effect on the quality rating, whereas 0 points flow into the average rating of an author.
How do I set my rate for DirectOrders?
Go to the “public profile” tab in your author account. There you can determine your overall rate for DirectOrders. If you wish to assign a special rate to a specific client, please access the client profile by clicking on his client number. There you can set a client specific rate. Please note that rate changes only apply to future orders. Payoffs for ongoing assignments cannot be altered this way.
If you have previously worked with a client or saved them in your address book, that client has the personal rate from when you started working together. If a client wants to send you a DirectOrder, check this client's ID for the current rate that is saved on their profile.
To change current, unaccepted DirectOrders, you must ask the client to “reassign” the ongoing orders to you. Then your updated rates will also apply to those orders.
Where will my article be published?
Unfortunately, this information is not available to Textbroker. The client may have stated this information in the order, in which case you can simply follow the link in the order. You can also ask the client directly via our messaging system. However, the client is not obligated to share this information.
Can I write an order in a foreign language?
If you are fluent in the language requested, yes, please complete the article! Please add your language skills to your profile for clients to find you more easily.
If you have some language training but are not fluent, please read the instructions carefully before accepting the assignment. Consider whether your language skills in this particular area will meet the client's expectations. If you had one year of Spanish in high school and the client asks for an article with perfect Spanish grammar, please don't choose this item. If you lived in Mexico for three years, then the same item is more appropriate for you.
If you are not fluent in the language and plan on using a translation program, do not take the article. We will support rejections of machine-translated work.
We will rate all items submitted in a foreign language neutral, unless the item is found to be machine-translated. In that case, we may assign a 1 or 2 rating.
What is a managed client?
While the Textbroker platform is meant to be a self-service system, some of our clients prefer a more full-service approach. For these clients, our client services department writes the order instructions, creates teams, places the orders, and sends them on to the client based on the client's time frame. Additionally, these orders are reviewed by members of our editorial staff before the client receives them to ensure that the orders are written to the quality level specified and that the instructions are followed.
You can find these orders in the OpenOrder pool sometimes, but mostly, managed client orders are placed through Teams. All managed client orders are at the 4- or 5-star level. You can tell a managed client order from an order that was placed by the client because managed client orders will say in the instuctions "This order is for a managed client, so it may take longer than three days to be accepted." Managed client orders will also include the email address of a Textbroker contact person.