Accounting and Payoffs
Rules, Legalities, Terms of Service
Registration and Personal Information / Settings
All About OpenOrders
Revisions and Rejections
Communicating with Clients
How do I contact a client?
Just use our messaging function by clicking the client's ID. You can find the ID in all uncompleted and completed orders. Once you are in the client’s profile, click “write this client a message.”
Can I give a client my e-mail address or phone number?
No. To protect both your privacy and the client's, do not give or ask for your personal contact information. If you have any questions about clients asking for your information, please contact support at firstname.lastname@example.org
What is a managed client?
While the Textbroker platform is meant to be a self-service system, some of our clients prefer a more full-service approach. For these clients, our client services department writes the order instructions, creates teams, places the orders, and sends them on to the client based on the client's time frame. Additionally, these orders are reviewed by members of our editorial staff before the client receives them to ensure that the orders are written to the quality level specified and that the instructions are followed.
You can find these orders in the OpenOrder pool sometimes, but mostly, managed client orders are placed through Teams. All managed client orders are at the 4- or 5-star level. You can tell a managed client order from an order that was placed by the client because managed client orders will say in the instuctions "This order is for a manged client, so it may take longer than three days to be accepted." Managed client orders will also include the email address of a Textbroker contact person.