Issuing and Managing Orders
Contact and Communication
Legal Aspects and Terms of Service
Can I also have articles delivered on account? (first book, then pay?)
Since you acquire both the article and its copyright, authors demand payment immediately to release this information. Therefore, pre-payment is absolutely necessary to ensure fast delivery of your articles.
Where can I find my invoice?
You can find your invoice in your client account under the "Invoice" tab.
What deposit options are there?
We accept payments via PayPal or credit card. There is a minimum $25 deposit for either payment method. Please log in and use our "Account - Deposit" form to place your deposit.
Your payment is automatically credited to your Textbroker account directly after your deposit. You can find all payment details in your client account under the "Deposit Money" tab.
How long does it take PayPal to process my deposit?
The deposit is usually carried out automatically within 1 to 15 minutes if paid by credit card. An eCheck works like a regular paper check and takes a week to clear.
If your transaction did not appear immediately and is not an eCheck, PayPal may be conducting a fraud check on your transaction. PayPal does not notify you of this test, but withholds the money for up to 24 hours. As soon as PayPal's check is done, your funds will automatically be credited to your account.
How do I pay Textbroker, and how do I pay the authors?
Textbroker pays the authors for you. This way you spare yourself an elaborate billing procedure and 1099 processing for every single author.
Before issuing your first order, you will have to make a minimum $25.00 deposit via the offered deposit options. Your deposit must cover the full costs of the work you plan on ordering. This figure will be credited to your client account.
An online invoice/receipt is generated in your client account.
With the money in your account, you can now place orders. The funds for any orders are earmarked until you accept the article.
If you wish to end your relationship with Textbroker at any time, send us an e-mail to receive a refund of the remaining balance. Refunds are given the same way they were deposited.
I just placed my first order. Now what?
You will receive a welcome call from Textbroker. We will review your order and provide further information about our services. In addition, to protect your credit card and PayPal account, and to protect us from fraud, Textbroker requires that we verify the details of your payment. You may be asked to provide supplemental documentation. Your orders will be on hold until we hear from you to discuss your order. This is a one-time procedure. Once your account has been verified, your future orders will go through automatically. Please make sure your contact number is valid in order to expedite the process.