Issuing and Managing Orders
Contact and Communication
Legal Aspects and Terms of Service
What is an OpenOrder?
An OpenOrder is available to all Textbroker authors. You can narrow the authors eligible to write your order by requesting a certain level of quality. You have 4 levels to choose from, with 2 being the lowest and 5 the highest level of quality.
The price for each order is calculated according to the requested quality level. The current price list can be found under the following link: http://www.textbroker.com/en/client-prices.php
For example, if you place an OpenOrder with a minimum quality level of 3, it will exclusively be available to authors of the 3rd, 4th and 5th level. As soon as an author reserves an article, it will no longer be shown to any other authors. You will receive one version of the article for your review.
OpenOrders are good for single orders but are especially efficient when placing higher quantities of orders. You can save a considerable amount of time with Textbroker, since multiple authors will be working on your orders simultaneously.
What is a DirectOrder?
DirectOrders assign an order to a specific author. You can send orders to an author that you already have worked with in the past by clicking on a user name or by searching for an author.
With a DirectOrder, authors can set their own price per word regardless of our fixed quality levels. Furthermore, you have the option to negotiate a special price rate with the author. Please note that the minimum price for a DirectOrder is $0.0195 per word (0.015 USD net per word + 30% Textbroker commission). In addition, a flat charge of $0.30 per order is charged for DirectOrders as well as OpenOrders.
What is a TeamOrder?
TeamOrders are a hybrid of Direct and OpenOrders. Orders go to a specific team of writers that you select, not our general pool, at a price that you set. When a Team member chooses the order, only that author completes it. If the author doesn't complete on time, the order goes back to your Team and another Team member can complete the assignment.
This system combines the exclusiveness of DirectOrders without the complications that can come up when depending on one person. We hope that this will result in a fast turnaround while maintaining high quality.
TeamOrder pricing starts at 1.95 cents per word and includes Textbroker's 30% commission, which is calculated based off the price you set. At 1.95 cents, the author earns around 1.34 cents per word.
In addition, a flat charge of $0.30 per order is charged for TeamOrders.
How do I post a new order?
How do I post a new order?
Go to the menu item "Assignments" - "Administration". There you can "create a new project," which keeps your orders organized.
Your new project name will appear in the a chart.
Click on "start" in the column "new order". You can then choose your order type.
To place an OpenOrder click on the link "start" OpenOrder.
What you see now is the order form, where you can enter all the details of your order. First of all, choose a suitable category for your order. If you are not sure, choose "miscellaneous".
The following information is required:
- the minimum quality level of the author
- the required minimum and maximum word count
- the order's title
- an order description
In the following step, the cost of the order is calculated. If everything meets your approval, click on "place binding order."
You can see the status of your order in your "Assignment - Administration" page. In the OpenOrder column, click the word "show" to see all assignments for that project. You will receive an e-mail for all orders that have been completed and need your approval. These orders will be in the column "to verify."
How do I place mass orders / keyword listings (several orders at the same time)?
The procedure is very similar to single order placement.
Each order requires its own title.
When listing your order titles into the "Order Titles" text box, use the enter key to place each title in a new row.
Then enter a description that applies to all orders in the field "Order Description." Use [PLH] as a placeholder to insert the individual order title in your description.
Order Titles: turtles
Description: Please write an article on the feeding and care of [PLH]. Write for kids and repeat the keyword at least twice.
What author 1 sees: Please write an article on the feeding and care of turtles. Write for kids and repeat the keyword at least twice.
What author 2 sees: Please write an article on the feeding and care of cats. Write for kids and repeat the keyword at least twice.
All other adjustments can be made as usual. As an example, the setting "maximum word count = 300" would apply to every single order.
The system will view each title as a single order and take on the standardized assignment description as well as all other settings. With OpenOrders these assignments are handled by various authors at the same time.
How do I add examples/images/videos etc. to my assignment description?
Patching files straight onto the order is not possible. You may copy an Internet address into any order description for the author's reference.
Exactly what specifications are shown to the author?
The author sees following specifications of your order:
- category (only OpenOrders)
- assignment title
- requested quality level
- min./max. word count
- price per word
- assignment deadline
- your client ID
Via your client ID, the author can retrieve the following information about you:
- number of articles assigned by you
- number of refused articles
- cancelation rate (is calculated by the two points above)
- article revisions requested by you
- revision rate
What do the quality levels 2 to 5 mean?
The quality level is the minimum standard of writing ability of your author. The quality levels range from 2 to 5 points, 2 being the lowest and 5 the highest level of quality. Level 2 authors can have multiple spelling and grammar errors. Level 5 authors have a masterful command of English, providing you with compelling, powerful articles and posts.
This is insured by our quality control team, which rates each applicant's writing sample as well as every completed article. This way, the quality level of each author is constantly kept accurate.
Especially when issuing OpenOrders, in which case the client assigns an order according to a certain level of quality, this can be a very helpful tool. It can also serve as criteria for choosing a suitable author when placing DirectOrders.
When placing an OpenOrder, the price per word is a fixed price set by Textbroker. The price per word depends on the your requested quality level.
How much time do I have to accept an article?
Starting from moment the article is released by the author, you have 3 days to review, accept, refuse or send the article back for revision. If you do nothing within the those 3 days, the article will automatically be accepted and the costs charged to your client account.
Where can I accept completed articles?
You can find the completed articles under "Assignments - Administration," in the "all completed" column of the table.
How and when can I request a revision of an article?
A revision is only possible if the article has not yet been accepted by you or by automatic acceptance (3 days after release). In order to request a revision, simply access the article and scroll to the end of the page. There you can see the option for sending articles back for revision. Please state the exact reason and what exactly is to be changed in a considerate and factual manner. The author is only liable if he did not meet your order instructions as stated at all or in parts.
How do I know when articles are ready?
As soon as completed orders are submitted, Textbroker sends an email and informs you of all unchecked articles in your account. You only receive an email once a day, regardless of the number of articles awaiting revision.
Why does my order take longer than I specified?
The processing time is the time frame authors have to complete the article once they have accepted the order.
If an author accepts an order but cancels it after a certain time period, the order is placed back in the author pool. The next author that accepts the same article still has the full processing time for completion.
An author that has canceled an order only has one more chance to choose that order. This prevents authors from blocking an order for a longer period of time.
What if an author exceeds my specified processing time?
In case of an OpenOrder, the assignment is revoked and made available to all other authors again.
How do I change an order?
If your order status is "TB verifies order" or "available to authors," you can change any part of your order. Check the box to the right-hand side of your order and then the grey "change" button. You will be asked to confirm the articles to change and then see our order form. You can change any part of the article, including the titles or the description. Click the green button to save your work, then the "place binding order" button to release the order to our authors.
If your order status is "author is writing," you can only change the processing time and the word counts in favor of the author, i.e. you can give them more time, lower your minimum word count, or raise your maximum word count. You cannot change the titles or order description. Follow the same procedure to make your changes.
How long does it take until an order is executed and completed?
Textbroker is a marketplace for authors and articles. Therefore, acceptance depends on the authors and what orders they consider appealing. Many of our clients' orders are accepted within a few hours, but some are taken only after a few days. The pace in which orders are chosen strongly depends on the details and complexity of the order for the quality level assigned. If your order is not accepted by any author by your deadline, it is up to you to delete the order. Deleted orders will automatically be refunded to your Textbroker account.
How do I export an article?
The export function can be found in your client account under the "Export" tab. There you can export all completed articles by project.
Export your article in one of the following formats:
- RSS 2.0 (XML file)
Choose between exporting all articles, or only those since your last download. You can also have your articles exported automatically.
What does the minimum and maximum word count mean?
The word count sets the length of an article.
The author can not hand in articles that do not meet the required amount of words requested.
If the writer exceeds the maximum word count, he or she can hand in the article but will not be reimbursed for the additional words.
How do I write good order instructions?
The more information you can give the author, the better they can achieve your goals. Comprehensive order instructions will include the following information:
- Keywords and keyword density
- Style: neutral, informative, sincere, casual, sales, positive, negative, funny, etc.
- Examples or resources for the author with source URLs
- Address audience directly (use you in the article) or not
How often can I send back an article for revision?
Presently there is no limit to how often an article can be sent back for revision. However, authors can cancel out of a revision at any time. You are not notified if an author cancels out of a revision.
It's best to have your expectations and requirements clear within the instructions to avoid revision requests.
How do I format my order?
You have the option to format your order description with the following HTML tags:
(1) words in bold writing
Use these tags to mark one or more words as bold
Use this tag to start a new line.
Use this tag to start a new break.
HTML tags, programmer language and/or scripts that transcend this listing are not available. CSS is not accepted.
Color coding is not available.
How do I archive articles and what does that mean?
The archive function gives you a better overview of your project administration. You can archive or un-archive your projects as often as you wish. In order to archive a project, simply mark it in your project administration by checking the appropriate box and clicking on the "archive" button.
Archived projects can be accessed and inspected at any time by clicking on the "Show Archive" link in your project administration.
You can un-archive an archived project at any time.
How can I delete an order?
As long as the order has not yet been accepted by an author, find your project under "Administration." Select the option "show" OpenOrder ( or "show" DirectOrder) in the appropriate row.
Check the box to the far right of the article you want to delete, and click the button "delete" at the bottom of the list. After confirming, the order will be deleted and the respective amount will be fully credited to your client account.
Do I get my money back when I delete an order?
Yes, the frozen assets for this order will be fully refunded to your client account, including the service charge.
Do you have authors in other languages? Can you translate a document?
Yes! Textbroker.com has authors who write in Spanish, French, German and a wide variety of other popular languages. You can search for authors in your preferred language in our author search interface under "Authors-Search-Search Options." You must be logged into your free client account to search the author database.
I get a column error message with my CSV. Help!
CSV stands for comma-separated value, but in our case, we're using a semi-colon as the separator. If we used a comma, many order instructions would be cut off prematurely. This is a standard alternative in Europe, but MS Excel does not offer a semi-colon as a separator in the US. We strongly recommend using OpenOffice from Apache to convert your spreadsheet from comma to semi-colon-based CSV.
Our customer service team is also happy to help convert your CSV file from commas to semi-colons for you. Simply send us your file. We'll send back a semi-colon-separated CSV. If you open the file in Excel, the columns will look off. Please save the file straight from the email to your desktop and upload to our website.