The archive function gives you a better overview of your project administration. You can archive or un-archive your projects as often as you wish. In order to archive a project, simply mark it in your project administration by checking the appropriate box and clicking on the "archive" button.
Archived projects can be accessed and inspected at any time by clicking on the "Show Archive" link in your project administration.
You can un-archive an archived project at any time.

The export function can be found in your client account under the "Export" tab. There you can export all completed articles by project.

Export your article in one of the following formats:

- Text
- CSV
- RSS 2.0 (XML file)

Choose between exporting all articles, or only those since your last download. You can also have your articles exported automatically.

Yes, the frozen assets for this order will be fully refunded to your client account, including the service charge.

As long as the order has not yet been accepted by an author, find your project under "Administration." Select the option "show" OpenOrder ( or "show" DirectOrder) in the appropriate row.

For OpenOrders, click the title of the order you wish to delete. On the next page, click on the button "delete this order." After confirming, the order will be deleted and the respective amount will be fully credited to your client account.

For DirectOrders, you can simply erase the order in the overview by checking the concerning order and clicking on the button "delete" at the bottom of the list. After confirming, the order will be deleted and the respective amount will be fully credited to your client account

If your order status is "available to authors," you can change any part of your order. Check the box to the right-hand side of your order and then the grey "change" button. You will be asked to confirm the articles to change and then shown our order form. You can change any part of the article, including the titles or the description. Click the green button to save your work, then the "place binding order" button to release the order to our authors.

If your order status is "author is writing," you can only change the processing time and the word counts in favor of the author, i.e. you can give them more time, lower your minimum word count, or raise your maximum word count. You cannot change the titles or order description. Follow the same procedure to make your changes.

Starting from moment the article is released by the author, you have 3 days to review, accept, refuse or send the article back for revision. If you do nothing within the those 3 days, the article will automatically be accepted and the costs charged to your client account.

You can find the completed articles under "Assignments - Administration."

A revision is only possible if the article has not yet been accepted by you or by automatic acceptance (3 days after release). In order to request a revision, simply access the article and scroll to the end of the page. There you can see the option for sending articles back for revision. Please state the exact reason and what exactly is to be changed in a considerate and factual manner. The author is only liable if he did not meet your order instructions as stated at all or in parts.

As soon as completed orders are submitted, Textbroker sends an email and informs you of all unchecked articles in your account. You only receive an email once a day, regardless of the number of articles awaiting revision.

In case of an OpenOrder, the assignment is revoked and made available to all other authors again.

The processing time is the time frame the author has to complete the article once he has accepted the order.
If an author accepts an order but cancels it after a certain time period, the order is placed back in the author pool. The next author that accepts the same article still has the full processing time for completion.
An author that has canceled an order only has one more chance to choose that order. This prevents authors from blocking an order for a longer period of time.

Textbroker is a marketplace for authors and articles. Therefore, acceptance depends on the authors and what orders they consider appealing. Many of our clients' orders are accepted within a few hours, but some are taken only after a few days. The pace in which orders are chosen strongly depends on the details and complexity of the order for the quality level assigned. If your order is not accepted by any author by your deadline, it is up to you to delete the order. Deleted orders will automatically be refunded to your Textbroker account.

You have the option to format your order description with the following HTML tags:

(1) words in bold writing
Use these tags to mark one or more words as bold

(2)<br>
Use this tag to start a new line.

(3)<p>
Use this tag to start a new break.

HTML tags, programmer language and/or scripts that transcend this listing are not available.

Italics and color coding are not available.

The author sees following specifications of your order:

- category (only OpenOrders)
- assignment title
- requested quality level
- min./max. word count
- price per word
- assignment deadline
- your client ID

Via your client ID, the author can retrieve the following information about you:

- number of articles assigned by you
- number of refused articles
- cancelation rate (is calculated by the two points above)
- article revisions requested by you
- revision rate

An OpenOrder is available to all Textbroker authors. You can narrow the authors eligible to write your order by requesting a certain level of quality. You have 4 levels to choose from, with 2 being the lowest and 5 the highest level of quality.
The price for each order is calculated according to the requested quality level. The current price list can be found under the following link: http://www.textbroker.com/en/client-prices.php
For example, if you place an OpenOrder with a minimum quality level of 3, it will exclusively be available to authors of the 3rd, 4th and 5th level. Naturally, every order can only be handled by 1 author. As soon as an author reserves an article, it will no longer be shown to any other authors.

OpenOrders are good for single orders but are especially efficient when placing higher quantities of orders. You can save a considerable amount of time with Textbroker, since multiple authors will be working on your orders simultaneously.

DirectOrders assign an order to a specific author. You can either use this method for assigning an author that you already have worked with in the past (by clicking on his user-name) or to select one of our authors via the search function according to certain criteria.
With a DirectOrder, the author can set his own price per word (impartial to our fixed quality levels). Furthermore, you have the option to negotiate a special price rate with the author. Please note that the minimum price for a DirectOrder is $0.0195 per word (0.015 USD net per word + 30% Textbroker commission). In addition a flat charge of $0.30 per order is charged for DirectOrders as well as OpenOrders.

Presently there is no limit to how often an article can be send back for revision as long as the reasoning can be based on the initial order instructions.

The procedure is very similar to the single order placement.
Each order requires its own title.
When listing your order titles into the "Order Titles" text box, use the enter key to place each title in a new row.
Then enter a description that applies to all orders in the field "Order Description." Use [PLH] as a placeholder to insert the individual order title in your description.

Example:
Order Titles: turtles
cats
dogs
birds

Description: Please write an article on the feeding and care of [PLH]. Write for kids and repeat the keyword at least twice.

What author 1 sees: Please write an article on the feeding and care of turtles. Write for kids and repeat the keyword at least twice.

What author 2 sees: Please write an article on the feeding and care of cats. Write for kids and repeat the keyword at least twice.

All other adjustments can be made as usual. As an example, the setting "maximum word count = 300" would apply to every single order.

The system will view each title as a single order and take on the standardized assignment description as well as all other settings. With OpenOrders these assignments are handled by various authors at the same time.

How do I add examples/images/videos etc. to my assignment description?
Patching it straight onto the order is not possible. You may copy an Internet address into any order description for the author's reference.

The quality level is the minimum standard of writing ability of your author. The quality levels range from 2 to 5 points, 2 being the lowest and 5 the highest level of quality. Level 2 authors can have multiple spelling and grammar errors. Level 5 authors have a masterful command of English, providing you with compelling, powerful articles and posts.

This is insured by our quality control team, which rates each applicant's writing sample as well as every completed article. This way, the quality level of each author is constantly kept accurate.

Especially when issuing OpenOrders, in which case the client assigns an order according to a certain level of quality, this can be a very helpful tool. It can also serve as criteria for choosing a suitable author when placing DirectOrders.
When placing an OpenOrder, the price per word is a fixed price set by Textbroker. The price per word depends on the your requested quality level.

The word count sets the length of an article.
The author can not hand in articles which do not meet the required amount of words requested.
If the writer exceeds the maximum word count, he can hand in the article but will not be reimbursed for the additional words.

At the best your order instruction will include the following information:

- Topic
- Are any certain words to be mentioned in the article? (if yes, how often?)
- Who is the target group for the article?
- Should the reader be addressed personally?
- What style should the article exhibit? (definition, neutral informative, sincere, casual, sales, positive, negative, adolescent, witty, etc.?)
- Are there any exemplary articles in the Internet that clarify your expectations? (If yes, please post the respective URL.)
- Are there certain pictures or any other content the author should view before composing the article? (If yes, please post the respective URL.)

The more information you give, the better.

How do I post a new order?
Go to menu item "Assignments" - "Administration". There you can "create a new project" (this serves the purpose of structuring, and having a better overview of your orders.)
Once you did this, you can see your new project name in the displayed chart.
Click on the link "start" in the column "new order". You can then choose between the modes "OpenOrder" and "DirectOrder".
To place an OpenOrder click on the link "start" OpenOrder.

What you see now is the order process page where you can enter all, for the author, essential information. First of all, choose a suitable category for your order (if you are not sure, choose "miscellaneous").

The following information is needed:
- the minimum quality level of the author
- the required minimum and maximum reimbursed amount of words
- the order's title (which will later be displayed to the author in a schematic list)
- an order description (Note! Please elaborate as precisely as possible)

In the following step, the cost of the order is calculated. If everything meets your approval, click on "place binding order."

You can see the status of your order in your "Assignment - Administration" under the link "show" OpenOrder. You will receive an e-mail for all orders that have been completed need approval.

TeamOrders are a hybrid of Direct and OpenOrders. Orders go to a specific team of writers that you select, not our general pool, at a price that you set. When a Team member chooses the order, only that author completes it. If the author doesn't complete on time, the order goes back to your Team and another Team member can complete the assignment.

This system combines the exclusiveness of DirectOrders without the complications that can come up when depending on one person. We hope that this will result in fast turnaround at high quality for you.