Textbroker.com is the leading online platform in the U.S. for custom-made, unique written content. The online marketplace brings together customers looking for unique and exclusive textual content with more than 100,000 U.S.-based freelance authors who can write about virtually any topic. Orders include search engine optimized web copy, blog posts, articles, press releases, news, white papers, eCommerce descriptions, buyer guides, even chapters of books. The parent company was founded in Germany and offers its services in 36 languages. Typical customers are SEO and marketing agencies, internet portals, as well as eCommerce vendors and publishers.
Client Onboarding Retention Specialist
As a Client Onboarding Specialist at Textbroker, you’ll have the opportunity to guide and support new clients signing up on the Textbroker platform.
The Onboarding Specialist will be responsible for assessing the needs of the new clients and leading them through the ordering process to ensure they are set up for long-term success. This position has unlimited commission earning opportunity!
Job Summary:
- Reach out to new clients who sign up on Textbroker’s platform
- Provide great customer service and be prepared to answer a variety of different questions and concerns
- Consult with clients and deliver customized solutions that guide them to success on the platform
- Coordinate with Customer Service team once onboarding is completed
- Manage multiple clients and workflows
Job Requirements:
- A background in marketing, content, and/or SEO
- Experience in Project Management/Sales
- Excellent organizational skills and attention to detail
- Ability to meet daily performance and effort standards
Job Skills:
Exceptional communication skills – you’re a people person who loves to help other people
- Solution-oriented attitude
- Ability to multi-task and handle multiple accounts at once
- Experience in collaborating across multiple departments and teams
- A growth mindset
Textbroker offers a full benefits package inclusive of excellent pay and benefits. This position also has an unlimited commission plan.
Client and Author Services Representative
Job Duties:
Reporting directly to the Manager of Client & Author Services, this role is responsible for providing support to our authors and clients via email, live chat and phone. This role also has administrative duties. Successful candidates may have the opportunity for advancement to a higher paying project once the candidate has mastered the CSS position.
Job Skills:
- At least one year of experience supporting clients via phone and email (or equivalent customer service experience)
- Be able to type a minimum of 45 WPM.
- Excellent command of the English language both spoken and written.
- Excellent organizational and time-management skills.
- Be able to prioritize tasks and work well under pressure.
- Have attention to detail and follow-through.
- Be proactive in recognizing and preventing issues before they happen.
- Be tech savvy and able to learn new programs, websites and software quickly.
- Reliable and able to complete projects/tasks by set deadlines.
- Have a passion for customer service and a positive attitude.
- Be able to work both as a team and independently.
- A sense of personal responsibility and ownership for all projects/tasks.Location/Hours:Las Vegas – This is an in-office position with opportunities to work from home. You must have the ability to work from home (computer, reliable internet and a quiet place to work where you can take phone/zoom calls.) You must also have the ability to come into the office as required by your manager. You will need to have availability/flexibility to work between the hours of 7am -8pm, M-F, weekends and holidays.
Note – This position requires the following:
- Long periods of sitting and computer usage
- Repetitive motions (typing, using a mouse, etc.)
Salary: Please contact for current salary information
Position Type: Full-time (part-time will also be considered)
Project Manager
Job Purpose:
Grow the business by assisting the sales department and supporting their clients. Build and maintain relationships with sales and managed clients. Managed clients are generally larger clients that pay a premium to receive additional or enhanced services. Ensure that clients are satisfied with the quality and timeliness of delivery of the content written by authors through the site. Meet client deadlines using creative solutions.
Skills/Qualifications/Experience:
- Maintain individual support to sales representative.
- Follow onboarding and pilot procedures.
- Managing conference calls with clients and coordination with other departments.
- Obtaining approvals from clients in various stages of their projects.
- Follow up with inactive clients.
- Order placement and oversight of project.
- Develop and sustain relationships with managed clients. This will include customizing programs
- and working with management to ensure proper pricing of those programs.
- Daily follow up on all clients’ activities.
- Communicate or escalate issues to management as appropriate.
- Assist clients with order placement and recruitment of authors.
- Assess and manage clients’ additional needs.
- Document all program requirements and manage the program to the agreed upon standards
- and deadlines.
- Assist with pricing and assessing the level of effort required for clients and projects.
- Tracking of time spent on projects.
- Perform all additional duties that are assigned by management.
- Identify opportunities for additional sales or services for clients.
- Outreach to authors to ensure deadline adherence and compliance to instructions.
Location: Las Vegas
Salary Range: Commensurate with experience
Position Type: Full-time
Editorial Manager
Job Duties:
Manage the editorial process in accordance with company standards. Textbroker is a content provider that offers editorial review to our clients as an additional service. This offering is designed to distinguish our company from other content writing companies and is a critical part of the business. The manager will be required to rely on previous experience to lead, monitor and coach editors. This position requires constant review and refinement of workflow and processes involved to support our clients’ projects.
Job Requirements:
- Communicate company goals and objectives to the editorial team
- Coach and manage staff to create a positive work environment with focus on our clients’ and authors’
- needs
- Assist editors to maintain high quality and meet deadlines
- Train new employees and re-train current employees as needed.
- Manage documentation of workflow processes and departmental procedures
- Monitor and organize editorial workload to ensure client deadlines are met while providing quality
- content
- Leave accurate and appropriate revisions/feedback to authors when necessary
- Ensure that client requirements are met
- Provide feedback to Account Managers regarding issues with orders that may delay deadlines.
- Investigate internal issues or disputes that may arise among editors, authors or clients in accordance to Textbroker’s standards
- Escalate issues appropriately to management
- Collaborate with management team to assess departmental issues and provide potential solutions.
- Administer feedback to employees and managers of other departments
- Recommend system and workflow enhancements
- Any other projects assigned by management
- Successful experience managing editorial staff and meeting editorial deadlines
- Excellent command of the English language, both spoken and written
- Excellent verbal and written communication skills.
- Impeccable grammar and spelling skills.
- Familiarity with AP style.
- Bachelor’s degree
- Ability to pass Textbroker editorial test.
- Project management and excellent organizational skills.
- Demonstrated ability to thrive in a high changing, growing business environment.
Location/Hours: Las Vegas – While this position will have a fixed Monday-Friday schedule, there will be
the option to work from home on occasion with manager approval.
Salary Range: Commensurate with experience
Position Type: Full-time
In-house and Freelance Editors
Job Summary:
You will be proofreading and rating articles. Editors are responsible for maintaining quality control and providing feedback to our authors.
Job Duties:
- Proofreading and rating articles
- Checking orders for correctness and adherence to the clients’ requirements
- Monitoring content for copyright infringements
Requirements and Skills:
- Excellent command of the English language, both spoken and written
- The ability to pass Textbroker’s editorial test
- Active reading comprehension and following instructions
- Impeccable grammar and spelling skills
- Familiar with AP style
College students are strongly encouraged to apply.
Authors Freelance Writers
We are looking for talented writers to register as authors with Textbroker International to provide written content for our growing number of clients on a wide variety of topics. We have large clients who need blogs on current news articles, product descriptions and a variety of legal articles. Authors are asked to write articles according to the exact instructions provided and submit them to clients within the required deadline.
- Must be eligible to work within the U.S.
- Must be able to follow client instructions accurately
- Some legal experience preferred but not required
Registration Information
It is easy to get started! Just follow the simple steps below:
- Visit us at www.textbroker.com, and click on the Authors tab
- Click – Sign Me Up
- Register and log-in
- Submit a general writing sample to establish quality level