Need Some Help? Author Services has the Answer
You're halfway through an article on how to use a garlic press, and you get a message from the client requesting another 500 words. Already struggling to fulfill the order word count as is, you realize that the client wants something he isn't paying for – what do you do? Fortunately, Author Services has an answer. They've got answers to all kinds of questions from how to fill out your profile correctly to what to do about a persnickety client. But, before you bombard AS with questions and concerns, here are a few ways to maximize the resources available to you as an author.
Brush Up on the FAQs
Did you know that you have access to an author FAQ page? Here, you’ll find dozens of commonly asked questions categorized under six topics: orders, content and communication, legal stuff, payments, getting started, and quality ratings. If you have a general question about one of these areas, check the FAQ page first. If your answer isn’t there, move on to direct contact.
Send a Detailed Email
Two factors affect how quickly you’ll get a response when you email Author Services: the subject matter and how well you write the email, and we’re not talking about grammar. When you send AS an email, include as much identifying and specific information as you can. This ensures that your email makes it to the right person more quickly. If the email is about an order, include your author name or ID, the order ID and title, and the problem that you’re having. If it’s about something else, be specific. To save even more time, send the email from your registered Textbroker email account.
If you prefer to discuss your problems with a live human, you’re in luck. Textbroker offers assistance via phone Monday through Thursday from 9 a.m. to 8 p.m. PST. On Fridays, the line closes at 5 p.m. PST. If you can’t get through, leave a detailed message about the problem. AS will get back to you as soon as possible. In the meantime, shoot them an email.
Anonymity prevents Textbroker authors from revealing their real names to clients, but it doesn’t prevent you from using social media for general questions and concerns. Unless you have a question that relates to your specific account info – for that, you’ll need to call or email – you can use Facebook or Twitter (@TextbrokerUS) for help. Author Services monitors the social media sites in real time, posting information about site updates, downtime, and other problems that could save you an email or phone call.
Read the Blog
Last but certainly not least, read the blog – yep, this one right here – for ideas, tips, tricks, information, and more. There are tons of posts about everything from using FANBOYS correctly to how to de-stress as a freelance writer. Keeping up with the blog will improve your writing and alert you to important upcoming changes.
Being a freelancer can sometimes feel like you’re an island of one in a sea of finicky clients and technical problems, but Textbroker offers plenty of resources to quell those concerns. Whether you need to tackle a troubling revision request, update your PayPal address, or confirm a new team’s instructions, Author Services has got you covered.