Need Some Help? Author Services has the Answer
You're halfway through an article on how to use a garlic press, and you get a message from the client requesting another 500 words. Already struggling to fulfill the order word count as is, you realize that the client wants something he isn't paying for – what do you do? Fortunately, Author Services has an answer. They've got answers to all kinds of questions from how to fill out your profile correctly to what to do about a persnickety client. But, before you bombard AS with questions and concerns, here are a few ways to maximize the resources available to you as an author.
Brush Up on the FAQs
Did you know that you have access to an author FAQ page? Here, you’ll find dozens of commonly asked questions categorized under six topics: orders, content and communication, legal stuff, payments, getting started, and quality ratings. If you have a general question about one of these areas, check the FAQ page first. If your answer isn’t there, move on to direct contact.
Send a Detailed Email
Two factors affect how quickly you’ll get a response when you email Author Services: the subject matter and how well you write the email, and we’re not talking about grammar. When you send AS an email, include as much identifying and specific information as you can. This ensures that your email makes it to the right person more quickly. If the email is about an order, include your author name or ID, the order ID and title, and the problem that you’re having. If it’s about something else, be specific. To save even more time, send the email from your registered Textbroker email account.
If you prefer to discuss your problems with a live human, you’re in luck. Textbroker offers assistance via phone Monday through Thursday from 9 a.m. to 8 p.m. PST. On Fridays, the line closes at 5 p.m. PST. If you can’t get through, leave a detailed message about the problem. AS will get back to you as soon as possible. In the meantime, shoot them an email.
Anonymity prevents Textbroker authors from revealing their real names to clients, but it doesn’t prevent you from using social media for general questions and concerns. Unless you have a question that relates to your specific account info – for that, you’ll need to call or email – you can use Facebook or Twitter (@TextbrokerUS) for help. Author Services monitors the social media sites in real time, posting information about site updates, downtime, and other problems that could save you an email or phone call.
Read the Blog
Last but certainly not least, read the blog – yep, this one right here – for ideas, tips, tricks, information, and more. There are tons of posts about everything from using FANBOYS correctly to how to de-stress as a freelance writer. Keeping up with the blog will improve your writing and alert you to important upcoming changes.
Being a freelancer can sometimes feel like you’re an island of one in a sea of finicky clients and technical problems, but Textbroker offers plenty of resources to quell those concerns. Whether you need to tackle a troubling revision request, update your PayPal address, or confirm a new team’s instructions, Author Services has got you covered.
mark 4. April 2018 - 11:07
i need to make money please help
Cody Christensen 4. April 2018 - 17:59
We’re always looking for amazing authors who live in the United States. If you feel like this is something you would be interested in, please visit www.textbroker.com/authors to sign up. For help registering please contact [email protected].
mark 4. April 2018 - 11:08
just was interested
Miklos Freppsn 30. April 2018 - 3:05
I sent [email protected] a second email reminding them of my picture ID I submitted earlier and got no response. I’m following the steps of creating an author account. After having submitted my writing sample, I sent a picture of my photo ID attached to the email. Seven days passed since, and I’m still waiting for a response.
Cody Christensen 30. April 2018 - 18:48
Thank you for your comment. It is currently taking our staff between 5 and 10 business days to verify new author accounts. Please note that business days do not include weekends or holidays.If your email was received, you should have received an automatic reply letting you know we received your message.
If you did not receive that automatic reply, please make sure you sent your documents to the correct address ([email protected]) You will not be able to log in until you are verified.
I hope this helps, but let us know if you have any other questions.
Miklos Freppsn 30. April 2018 - 21:19
I did receive an automatic reply regarding the submission of my writing sample, and I used the embedded link [email protected] to send my photo ID. However, no one acknowledged that either my ID or my follow-up email was delivered. I’m sure though that it was sent, and the link also seems correct. I guess I’ll wait a little longer.
Thanks for our reply
Miklos Freppan 30. April 2018 - 21:33
I do have another question. Can I scan my completed and signed W-9 form and submit it to [email protected] via email?
Cody Christensen 30. April 2018 - 21:49
Please make sure the form is completely filled out and is physically hand-signed and dated. You may email a clear, legible photo or scan <strong>or</strong> mail the form using the information below:
Email: [email protected]
Textbroker International, LLC
8076 W Sahara Ave, Suite 200
Las Vegas, NV 89117
I hope this helps. Please don’t hesitate to ask if you have any other questions for us. Thank you for using Textbroker!
Edward Wood 17. May 2018 - 21:18
Question. Today makes the 11th business day that I have sent in the sample writing and my photo id and still haven’t heard anything back. Is this normal?
Cody Christensen 17. May 2018 - 22:30
Thank you for your message. Due to an unusually high volume of submissions, it is currently taking 10-15 business days to process verification documents. We thank you for your patience.
asia 30. May 2018 - 1:43
where is the video that talks about how authors should fill out the w9?
Cynthia 12. June 2018 - 4:35
I am having trouble with login. so I have not completed anything.
Cody Christensen 15. June 2018 - 18:59
For assistance, we recommend you contact our author services team at [email protected]. Thanks!
M Thomas 9. July 2018 - 2:33
Hi there, I filled out everything for submission with TextBroker on June 17th, and now 21 days have passed since I received the automated reply. I understand that the staff members are taking 10-15 days, but is there any chance we will be hearing back soon? I have a fellow associate that registered two days before me, and even she has not heard back. Thank you.
Cody Christensen 10. July 2018 - 19:49
Hi, thanks for the comment. The best way to get a status update on your account is to email our author services team directly at [email protected]. 🙂
Ahsan Alam 14. February 2019 - 3:27
I can’t understand what mean of this "Your account is currently being verified. Please allow up to fifteen (15) business days for verification."
Cody Christensen 15. February 2019 - 17:22
For help with your account you’ll need to contact author services directly. You can email them at [email protected] and they will get back to you as soon as possible. Thanks!
wilhelmenia 28. February 2019 - 21:16
I have been waiting since January 14th for verification and I have not received a detailed response as of yet. I have sent several emails and I receive only an auto reply stating that the process will take about 10 business days and I have tried calling and cannot reach anyone. Is there some other way I can get an update. I am very concerned that I have forwarded my personal information and cannot get a response from a representative.
corteznapue 9. March 2019 - 0:06
So sorry for the delay! I’ve gone ahead and passed your inquiry on to author services and they should be getting back to you shortly. Thank you for your patience.
Heather H. Hoff 3. April 2019 - 16:30
Hello! I have been waiting since January 22, 2019 for my author’s account to be verified. I did send an email to inquire on March 21, 2019 and received a reply stating it was still being reviewed. It has now been 28 days. I submitted a photo identification of myself and my driver’s license for the verification process. Do you know why it is taking so long?
corteznapue 4. April 2019 - 22:32
Hey there! We are currently behind on processing new author accounts. You should have received an auto response to your original email, which indicates that your application is in our processing queue. We’ll reply to your original email when we have processed your documents. Please contact Author Services at [email protected] with any additional questions
Ericka 26. April 2019 - 1:01
Hello, I sent in my Id and I didn’t get a confirmation email.
corteznapue 29. April 2019 - 23:44
Hi Ericka! Sorry to hear about that. According to our records, it looks like you’ve already been verified. If you have any further questions please email [email protected]. Thank you!
Kamron bryant 19. May 2019 - 23:56
I cant seem to find the email to submit as an author. I need to send my photo ID but your website doesnt tell me where to send it.
Akomeah Mary 27. July 2019 - 8:52
I have sent my documents for verification and i have not receive any automated mail confirming my documents is received
corteznapue 30. July 2019 - 19:21
Please contact aut[email protected] and they should be able to get you sorted! 🙂