Protecting Against Fraud
Last year, we published this blog post explaining the dangers of dark web account sales and outlining some of our security policies. As part of our ongoing effort to make Textbroker an industry leader in author security, we are continuously updating and refining our security measures. We value transparency and integrity, and as we ring in 2018, we will be revisiting some of our security policies. The holidays often see an increase in identity theft and fraud, so we’d like to update you on the steps we’re taking to protect your identity.
I got an email about fraud – what should I do?
Textbroker performs routine security checks, both to verify the security of existing author accounts and to prevent the use of stolen or fraudulent IDs to create new accounts. There are a few red flags that may cause us to suspect fraudulent activity and send you an email:
- Violation of our Terms of Service
- Spun content
- Inconsistent writing quality
- Sudden changes to account information
- Unverified accounts (accounts that were created before our verification process was implemented)
If you receive an email about fraudulent activity on your account, it’s not an accusation. We contact authors at the first indication of fraud to prevent identity theft. Here are a few things to keep in mind if you receive a fraud alert email from us:
- If you have reason to believe that your account has been compromised, call Author Services immediately. We will take the appropriate steps to prevent unauthorized access to your account.
- You will never receive an email from a Textbroker client. As author-client communications are limited to our on-site messaging system, anyone emailing you claiming to be a Textbroker client is acting outside our terms of service. Please notify Author Services immediately.
- All emails from us will come from an email address ending in @textbroker.com. Additionally, please ensure that any sensitive information you send is being sent to email@example.com. We have learned of authors sending emails to addresses at textbrokers.com. Our domain does not have an “s” in it.
What identity theft can mean for you, and what you can do about it
We report earnings to the IRS for tax purposes. This means that if someone earns money under your name and social security status, you will be liable for taxes on the money earned. This is a problem if the income earned is in someone else’s pocket. If you have reason to believe your identity has been compromised, whether Textbroker alerts you to fraudulent activity or otherwise, you should contact the IRS. Additionally, you should file a report with your local police department as soon as possible.
This time of year, especially, we like to believe in the good of all people. Trust is an important part of the Textbroker business model, and integrity is a core value for all our employees and management. Unfortunately, there are people who do not value integrity, and we have had several people admit to attempting fraudulent activity on our site, including the use of falsified and stolen IDs. Textbroker strives to set itself apart from other content sites by making your safety a top priority.
If you have any questions or concerns, we’re always happy to help. Please email us at firstname.lastname@example.org or call us at 702-534-3832 menu option 5.