Textbroker.com works on a deposit basis. Any available balance not earmarked for orders is available for a refund at any time. Simply email [email protected] with your client ID, the amount to be refunded, and the credit card address used to place the payment to get the refund process started. Most refunds are completed within a week.
Textbroker.com has a 3-day auto-acceptance policy. You have three days (72 hours) to take action on an article once it has been submitted to you. The 72 hours includes weekends, so an article delivered on Thursday will be auto-accepted on Sunday. If you do not take action on an article after 72 hours, the article will automatically be accepted. There are no refunds available for accepted articles.
You may refuse an article after one revision request has been sent to the author. Textbroker Quality Assurance reviews all refusals. Valid refusals are based on the quality level at which you ordered and the original instructions provided to the author. A valid refused article will not be charged to your account, and you do not receive the copyright to the work. The order will return to our author pool by default. If you no longer need the article, please include that in your rejection message or e-mail Textbroker when you refuse the article so that we can delete the order quickly. All decisions made by Textbroker regarding refusals are final.
Funds for an article are only made available when the order is deleted from the account. The client is responsible for managing and deleting orders.