Statistics and Rejections
This post explains the statistics page and the rejection process.
We get a lot of questions about how things work here. Many of those questions can be answered by reading our FAQ.
Fun Fact: Studies show that as few as one out of five underwater bears read the FAQ, mostly because reading is notoriously difficult for bears, and the pages get so soggy that "Textbroker" becomes "Toast Broken," which causes bears to cant their heads and twitch their noses.
But despite the hours scientists spent compiling research, searching for threads of thought and whittling objects to a point, five out of five underwater bears agree that there are some areas of our site that could use a little more explanation.
If you go to Assignments > Statistics, you will see a listing of all the articles you have submitted. The listing also provides submission dates, earnings, the status of your articles and any ratings that you have received.
The status of your article falls into three categories:
1. Waiting: This means that the client has yet to accept the article.
2. To be rated: The article has been accepted, but our editors have not yet reviewed it.
3. Completed: The article has received a rating.
By clicking on an article title, you can see any commentary left by a client or an editor. Articles with client commentary will have CL in the far right column while articles with editor commentary will have TB. Some will have both.
Please use this resource to keep track of your assignments.
When a client receives an article for the first time, there are only two options: accept or return for revision. This is hard-coded into our system to allow authors a chance to tweak an assignment to the client's liking or to fix a mistake. A client can issue as many revision requests as necessary. However, after just one request has been issued, the client is given a third option: reject.
At this point, the rejection goes into our system for review, and our editors must either side with the client or the author. A rejection is a lose-lose situation for our team. We're bound to upset someone, and we may even lose money in the process.
When we review a rejection, we look for two main things:
1. Did the author's work meet or exceed the requested quality level?
2. Did the author follow the original instructions?
For the first part, we review the article as we would any other in our system. To keep your article from the chopping block, please read through it prior to submission. Run spell-check. Read the article aloud. Read it backwards. Do whatever you need to do to ensure your message is clear so that your article on "Messaging a Prospective Client" doesn't turn into "Massaging a Prospective Client," leaving you with a former client.
While we review rejections with a magnifying lens, we remain aware of the quality level requested by the client. We do not hold a 2-star author to the same standard as a 4-star author; we only ask that each author performs to his or her best ability. We understand that clients may not always be clear in their instructions, and some may also have unrealistic expectations for the quality level they selected. Because we are willing to overrule a client's evaluation, we ask that our authors strive to deliver the best work they can.
The second part of the review may take some time to determine, and we often discuss the article as a team to reach a decision. Unfortunately, most rejections result from the author not following instructions. If you receive a revision request, use this time to try and contact the client with any questions you may have. Knowing exactly what the client is looking for will reduce the likelihood of a rejection.
Before you re-submit an assignment, review the client's instructions. If there were keywords required, make sure you used them. Using the "find" function in your browser or word processor can help you keep track. If there were questions to answer, be sure you addressed them. If the client asked for a certain style or tone, make sure you delivered it. You're dealing with your earnings, so don't turn it into a gamble.
When we have reviewed all factors, our decision will be rendered in one of two ways:
1. Client is right – refusal granted
2. Order is okay – refusal rejected
Rejections appear on your profile and are displayed as a percentage. This number is determined by the number of rejections versus the number of accepted articles. If you had 100 completed articles and one rejection, you would have a 1% rejection rate.
Rejections also appear on the client's profile, letting you know just how frequently that client has rejected an article. This is computed the same way, so if a client had five orders and one rejection, the client would have a 20% rejection rate.
While a rejection may sting, take what you can from the process and use it to become a better writer.
As a final note, we've covered a bit about the client-side of Textbroker and what goes on behind the curtain. Based on the results from the poll, the third highest score went to grammar. So tell us authors: What do you want to learn about? Bonus points to the author who can explain the deeply philosophical meaning of "Toast Broken" to the bears. We may have a special surprise for the most creative answer.