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Textbroker Author Survey Results

The Textbroker Author Survey was concluded on December 15, and Author Services has been diligently working to read through responses and learn as much about our authors as we can.

Nate

Textbroker Author Services Coordinator

Thank you for taking the time to respond and share your opinions and insights. The survey had over 1,200 responses from authors in 49 states, representing an enormous variety of careers, expertise, and walks of life. It’s been a joy for us to learn about the diverse needs and preferences of our author pool, and we’ve found this to be a fantastic opportunity to grow and improve the author experience, so once again, thanks for your help!

 

Responses

We received responses from 49 states, and the most responses came from the states with the highest populations. This tends to be true of our author pool in general; higher population states tend to have more authors as would be expected. We found that the majority of our authors have part-time traditional employment, followed by full-time traditional employment and freelancers. While there are a lot of ways to classify our authors, we found the biggest differences in preferences and needs to be between employment statuses.

Map of Authors by State
 

Authors by Employment Status

For example, popular topics among students are travel and product descriptions while people with full-time traditional employment tend to prefer business blogs and health content. We also found that people who identify as freelancers  —  those who do not have traditional employment and work exclusively in the “gig economy” — tend to write the most orders per week and tend to spend more time than average on each order. Of course, there are exceptions to every rule, but this is the kind of insight that will help us work with authors to find the kind of content they enjoy and excel at writing.

Author Employment Status Chart
 

Comments

A lot of survey respondents left us detailed feedback and constructive criticism. While many comments were exceedingly positive, we’ve spent a good deal of time examining what authors describe as our weaker points. The most common topic of complaint we saw was about ratings; many authors want to see their rating improve and want to better understand the Textbroker rating system. For this reason, we’ve published two blogs: How to Grow as a Textbroker Author and Don’t Lose your Rating, both of which are intended to guide you through the ratings process. As always, we continue to post grammar tips and resources. As our clients’ content quality needs increase, we want to help our authors build strong relationships and write quality content, and we will continue to provide you resources to help you write at your very best.

Many authors reported that support availability aides in the writing process and can help improve speed and quality. Author Services is dedicated to meeting your needs and helping you grow in every way we can, which is why we debuted a new Live Chat feature this month. You may have noticed the small orange bar at the bottom of your author page:

Author Chat Icon

 

With live chat, you can now get author support from right inside your browser window. No need to dial a phone number or compose an email. We wanted support to be available with as little hassle as possible, and we couldn’t think of a better way than embedding live communication with Textbroker staff right into the author dashboard.

 

Fun facts

A few respondents wondered why we asked about people’s pet and food preferences. The answer: Curiosity! Check out a few interesting facts we found below.

On average, Textbroker authors prefer dogs to cats! Dogs won this question with 57.7 percent of the vote.

Dog Vs Cats Results

 

And when it comes to food, the average author prefers a classic slice of pizza over sushi: Pies beat out rolls at 70 percent.

We want to thank you for providing us with valuable feedback and the opportunity to grow as a company. As always, if you have any comments, concerns, or questions, please contact [email protected], or hop onto live chat, and we’ll be happy to help!


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Comments

Maddie 21. February 2018 - 6:26

I’m kinda feeling like they didn’t listen. If you’ve been on TB for a while, you know the rating system very well. But it’s a garbage rating system if you ask me. We don’t want tips, we don’t want a safety net of forums. We want an updated system so one off day doesn’t ruin our rating.

Reply

Cody Christensen 22. February 2018 - 22:52

Thank you for your comment! As you know, articles used for rating are selected by an algorithm using statistical calculations and relevant criteria. We purposely use an algorithm to select only one article for rating to ensure consistent quality. Rating one article ensures timely ratings for all authors. Also, when authors know that only one article will make up their rating, they will ensure that every single article they submit is written to quality.
For example, a 4-star author should be writing every single article they submit at 4-star quality or higher (regardless of the quality requested in the selected order). We expect to be able to put any grouping of a 4-star author’s submissions together, randomly select one, and it be written to 4-star quality.
We are very candid with what is expected at each star level and have not changed those standards. All of this information can be found in our FAQ.
We understand that everyone has a bad day here and there. We encourage authors to take breaks when they have things going on that might negatively impact their quality. Textbroker and the thousands of authors who rely on us for consistent income cannot risk losing a big client or new client because of one author’s bad day.
I hope this helps! As always, never hesitate to reach out to us at [email protected] or via live chat with any questions or concerns.

Reply

John Thomas Bakkila 9. July 2018 - 2:20

Hey man! Shouldn’t you have put a comma after TextBroker?
(Ha Ha)

Reply

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