The 10 Most Common Client Questions at Textbroker

We want our clients to be happy with our service from registration to the acceptance of a finished text, and this is why we have consulted with our service team to find out what questions are most commonly posed by clients. In the following, we answer the top 10 most frequently asked questions to offer you some guidance and more transparency.

We want our clients to be happy with our service from registration to the acceptance of a finished text, and this is why we have consulted with our service team to find out what questions are most commonly posed by clients. In the following, we answer the top 10 most frequently asked questions to offer you some guidance and more transparency.

Question 1: How does Textbroker work?

Textbroker acts as a broker for texts and mediates between authors and clients. Our country platforms are home to several thousand registered authors who write texts for Textbroker clients.

If you only require individual texts and want to deal with the author instructions and quality control of the texts yourself, then Self-Service is right for you.

This is how Self-Service works: First, you conveniently deposit money into your Textbroker account either via PayPal or credit card. You then create a project for your orders. Doing so allows you to easily manage your various texts. Lastly, you choose the order type best suited to your order.

OpenOrder: You release your order into our OpenOrder pool where it can be accessed by all authors who have the required star quality or higher. Our lowest quality level is 2 Stars, and our highest quality level is 5 Stars.

TeamOrder: You create your own team of authors who are experts on your topic. Only pre-selected authors can work on your TeamOrders. You have the option of creating casting-call teams or private teams. Casting-call teams can be seen and applied to by all authors whereas private teams are invisible to authors until they have been invited.

DirectOrders: With a DirectOrder, you specifically select an author for the order. This type of order is perfect for when you have already had a positive experience with an author on this topic. Alternatively, you can use the author search function to look for copywriters with expertise in the topic of your text.

We strongly recommend that you reach out to the author via our messaging system before placing an order directly with them to ensure that they are available to take on your order and complete it by your deadline.

If you wish to completely outsource large projects to Textbroker, Managed Service may be for you: You simply discuss your topics and text requirements with Textbroker, and Textbroker will take care of the rest, including project management. We don’t just check texts for proper spelling and grammar, but we also check for plausibility and compliance with the order instructions.

To find out more, please contact: [email protected]

Question 2: Why are my deposits not being deposited in my account?

Normally, deposits via PayPal are issued to your Textbroker account with very little delay, and any delays that do occur are usually caused by the provider rather than Textbroker. Please note that domestic bank transfers usually take three to five days to complete, and international transfers may take up to three to 10 business days. Please also note that, unfortunately, we have no influence on these times.

If the money has not yet been deposited into your account after the period specified above, we first need some information from you.

-We require the PayPal or credit card transaction number as only with this number can we locate your payment.

-We also need the email address of the account holder.

Question 3: I placed my first order, so why does its status show as ‘TB verifies order’?

Your initial order will show as “TB verifies order” until we’ve had a chance to verify your account. We reach out to each client via email or phone to go over your account details for account security purposes. During the verification process, we will also review your orders to see if there is anything that may be problematic or if we can offer any recommendations for making your time on our platform more efficient.

Question 4: How can I withdraw my funds?

Textbroker is happy to pay out your deposit at any time. Simply contact us at [email protected]

Question 5: I don’t like an article. Can I reject it?

Before you can reject a text, you have to give the author a chance to revise the article. Should the revised text still not meet your requirements as stated in the order instructions, you may reject the text. If you reject a text you have to give a detailed reason. Textbroker then reviews your reason for rejection. Your rejection can only be accepted if the author has failed to meet or incorrectly executed your original instructions.

Question 6: I require texts in another language. Can I order these at Textbroker?

Textbroker offers texts in 10 different languages. Besides texts in English (US and UK), we offer content in German, French, Dutch, Spanish, Italian, Portuguese (BR and PT) and Polish. With just one account, you can access the following language portals: Textbroker Deutschland, Textbroker UK, Textbroker France, Textbroker Nederland, Textbroker España, Textbroker Italia, Textbroker Portugal. You only have to register separately for Textbroker Polska, Textbroker Brasil and Textbroker US.

Question 7: I placed and order several days ago, but it isn’t being processed. Why is this, and what can I do to make sure my article can be processed faster?

There can be several reasons why authors aren’t choosing to write your order:

The instructions contain too little information: Perhaps the instructions do not contain all the details necessary for the author to write a good article. Please make sure that you describe your requirements as precisely as possible: Who is the target audience? Should the text be formal or more conversational? Which aspects need to be highlighted?

The instructions are too long, too complicated or too difficult to understand: Please formulate all relevant information in your order instructions clearly and concisely. A clear structure is also helpful.

The topic is too specific: Some orders require in-depth expertise or extensive research. You have the option of looking for authors with the necessary expertise via the internal author search function and sending them DirectOrders. You can also put together your own team of experts. Or you can place your texts in the 5-Star category to address excellent authors willing to take on the additional amount of research.

The order is placed in the wrong category: Very often, we find orders that have been placed in the wrong categories. For example, even when the text is to appear online, a description for a new car should be placed in the “Car” category rather than in the “Internet” category. Think carefully about which category you will find the authors best suited to write your text.

Please check your instructions according to the above-mentioned points.

Question 8: I understand that Textbroker is like a marketplace and can’t guarantee turnaround times, so what do I do if I have a short deadline?

To help ensure your orders are completed in a timely manner, we recommend including a firm deadline within your order instructions. Since authors cannot see when an order was placed, this gives them a clearer understanding of when you need the content completed by. In addition, you may wish to utilize the Author Search feature to locate an author who is available to take on your order directly rather than placing it in the OpenOrder pool. This allows you to more easily communicate your deadlines and other information to the author writing your content.

Question 9: I want to order a large amount of text in a short amount of time. Do I have to enter every order by hand, or is there also an automated function?

Textbroker offers various options for placing orders. When entering individual orders, you use “Single Input.” Here, you enter instructions for each order individually.

For multiple orders with the same order instructions, you may use the “bulk input” function. This allows you to easily place and edit many orders at once.

For multiple orders with different order instructions, we recommend a CSV upload. Instructions for creating a CSV spreadsheet and uploading it can be found on our platform.

Question 10: How can I change Orders?

You can change and delete orders as long as their status is showing “available to authors.” If the order has been picked up by an author or is being processed by Textbroker, changes to the order are limited.

If you wish to change your order, you can do so in your account by bringing up your order, selecting the box next to it and choosing the option to change your order.